Data Policy (Privacy Policy) This Data Policy explains how Rohannah A&C Property Management Limited (“we”, “us”, “our”) collects, uses, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 1. Information We Collect We may collect and process the following personal information: Name, address, email address, and telephone number Booking details, stay dates, and accommodation preferences Payment and billing information (processed securely via third-party payment providers) Communications sent to us via email, telephone, or booking platforms 2. How We Use Your Information We use personal data to: Process and manage bookings Communicate with guests before, during, and after their stay Take and administer payments and invoices Comply with legal, accounting, and regulatory requirements Improve our services and guest experience We only process personal data where there is a lawful basis to do so. 3. Payment Processing All payments are processed securely through third-party payment providers. We do not store full card details on our systems. 4. Sharing of Information We do not sell or rent personal data. Your information may be shared only where necessary with: Booking and property management platforms Payment processors Legal, regulatory, or law enforcement authorities where required by law 5. Data Storage & Security We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Personal data is retained only for as long as necessary to fulfil its purpose or meet legal obligations. 6. Your Rights Under data protection law, you have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data where applicable Object to or restrict certain types of processing Requests can be made by contacting us directly using the details below. 7. Cookies & Website Use Our website and booking systems may use cookies and similar technologies to ensure functionality and improve user experience. You can manage cookie settings through your browser. 8. Changes to This Policy We may update this Data Policy from time to time. Any changes will be reflected on our website. 9. Contact Rohannah A&C Property Management Limited 📞 01245 202 888 📧 info@rohannahpropertyescape.co.uk